Returns And Exchanges

 

Call our customer care on 8003452 or email customercare.fila@chalhoub.com to request a return, free of charge for one return per order. Our customer care service will schedule the pick up of your parcel from your home address. All products must be returned to us unused and with all Fila tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 30 days of the date of purchase of your order.

Once we have received and inspected the returned product(s) and approved the return by email to you, we will process the refund by crediting the same credit/ debit card used when the order was placed. Please note, that refunds can take up to ten (10) business days to show on your account, due to varying processing times between payment providers.

It is not possible to exchange a product. We invite you to return the product and place a new order.

Our Return Policy

Items should be returned new, unused and with all FILA tags still attached. Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.

Shoes

Shoes must be tried on a carpet surface as they should be returned unmarked and in their original, undamaged shoe box since this is considered part of the product.

Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.

Masks

We do not accept exchanges or refunds of masks.

Lingerie and swimwear

We do not accept exchanges or refunds of lingerie and swimwear. 

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality or as described. Please note that items which are damaged or as a result of a normal wear and tear, by accident or through misuse, will not be considered as damaged. If your item is faulty when you receive it please let us know immediately and we will assist you in returning it as soon as possible.

Repeat returns

We offer a free, easy and flexible return policy to make your online shopping experience even easier. However, we do monitor the number of returns made by customers and continued returns will be flagged and potentially refused at our discretion or lead to the closure of the account.